Customer Service Representative (Medical Consumables & Equipment)

Surgical House is a family owned Australian business established in 1980 in Perth, Western Australia. We are a wholesale and retail supplier of healthcare consumables and equipment distributing Australia wide. Over past decades we have built our business on a reputation of excellent service, mutual trust and reliability. Our focus on quality and exceeding our customers' needs means that as a business we are continuously growing. If you love to keep busy, enjoy working with a light hearted and supportive team, look no further.

As the main point of contact for many clients our Customer Service Representatives are critical to maintaining the unique relationships with our customers and the continued success of our business. The role includes but is not limited to the following key functions:

1. Processing of orders received by phone, fax and via the web
2. Assisting customers with product queries
3. Providing written and verbal quotations
4. Serving both the general public and health care professionals in our showroom
5. Helping to manage the company's growing involvement with the National Disability Insurance Scheme (NDIS)

Specific skills required to successfully fulfil the role include:

1. Intermediate computer skills in MS Word, MS Excel, MS Outlook, utilising the internet and data entry
2. Attention to detail, reliable, patient and empathetic
3. Experience in an ERP environment (MFG highly desirable)
4. Excellent telephone manner
5. Professional and friendly manner with customers
6. Ability to remain calm and professional under pressure
7. Highly organised and task oriented
8. Great sense of humour, enjoys a light hearted and supportive working environment
9. Enjoys keeping busy in a fast paced and high volume office

The ideal candidate will have previous customer service experience, preferably within the healthcare industry. Those with experience in retail pharmacy, nursing or other health sciences are also encouraged to apply. This is a full time role with an immediate start date.

If you are interested and would like to apply, please send your application on hr@surgicalhouse.com.au.

Aged Care & Disability Equipment Sales

We are looking for a suitably qualified and experienced individual to promote our extensive range of aged care and disability equipment to the WA residential/community & aged care market and to our rapidly expanding NDIS customer base.

This is a full time role which offers the successful candidate an excellent salary, vehicle and bonus structure.

Please send a covering letter outlining your relevant experience along with your current CV.

Looking forward to seeing you as part of our dynamic and caring team.

Primary Functions:

1. Sales of Patient Care and Disability Equipment to residential and community aged and disability care customers, hospitals and the general public
2. Implement and monitor trials of equipment
3. Provision of product training to customers
4. Assist Business Development Manager and Managing Director with sourcing and evaluation of new product lines
5. Attend conferences/trade displays as required

Qualifications:

1. Manual handling (completed) training - essential
2. Medical sales experience - highly desirable but not essential
3. Experience within the aged care, disability care and hospital markets - highly desirable
4. Experience in training other people - desirable
5. Occupational Therapist - desirable, but not essential

Particular Skills/Capabilities/Personal Qualities:

1. Strong relationship building skills
2. Excellent communication and interpersonal skills
3. Great attention to detail
4. Good organisation skills and ability to prioritise workload
5. Great problem solving abilities
6. Caring and empathetic approach
7. Educator/Training
8. Intermediate computing skills

If you are interested and would like to apply, please send your application on hr@surgicalhouse.com.au.

Receptionist/Marketing Assistant

This is a unique role that combines the skills of an experienced receptionist with creative skills to assist in marketing activities such as brochure design, social media posts and updates, preparing and updating product flyers and website updates.

If you thrive on variety, look no further, as, on any given day you will be answering the phones, greeting visitors, updating the website, posting on our social media platforms, preparing new marketing collateral, filing, and more.

You will need to be able prioritise your tasks and manage your time effectively in this challenging and busy role.

Working under pressure you will be able demonstrate a calm and professional demeanour at all times.

IT skills are very important, so please ensure you have experience on the current versions of:

1. Adobe Acrobat, InDesign, Photoshop
2. MSExcel, MSWord, Powerpoint
3. Mailchimp (or similar), Google+
4. Facebook, LinkedIn and Outlook

About the role:

1. Full Time
2. Monday to Friday: 8.30am to 5pm
3. We are centrally located in Osborne Park, with only a short walk from the Cedric Street train station
4. We can provide secure undercover parking
5. Our offices are new and vibrant and the team are fun and hard working
6. This position is available for an immediate start

If you are interested and would like to apply, please send your CV with a covering letter that tells us what you can bring to our organisation and one (1) unique idea for a posting to either our Facebook page or LinkedIn page. email: hr@surgicalhouse.com.au .