Customer Care Consultant – Immediate Start

Are you passionate about improving the quality of people’s lives? So are we!

We are growing our team and seek a motivated and Customer Care Consultant with demonstrated customer service experience both internally and externally to the communities we are part of. This is a key role in our business.

Surgical House is a WA family business that supplies healthcare consumables and equipment which supports the wellbeing, health and quality of life of Australians with chronic or complex health requirements. This is a challenging but incredibly purposeful industry to be a part of.

We pride ourselves on being a one-stop shop providing genuine empathy and service to all customers with a focus on those with complex health conditions.

What our customers are saying

“The Customer Care Team from Surgical House are friendly and knowledgeable". “I will definitely recommend them”. “Staff are always very friendly and pleasant”. “I have been using them for over 15 years and would not go anywhere else”

Enough about us!

In this role you will be part of a dedicated team that provides service excellence aligned with our values and customers’ needs.

Your Values

• Respect • Compassion • Dignity • Trust • Honesty • Integrity

Your Capabilities

• Demonstrated customer service expertise
• Critical thinking and great problem-solving skills
• Ability to work in a fast paced and agile environment prioritising customer needs and workflow
• Consistent approach to people with an ability to listen to their needs within a high pressure and rapidly changing marketplace
• Growth mindset 
• Committed to providing service excellence, and assisting customers with navigating the complexities of the care industry
• Ability to work under pressure and manage stress effectively
• Computer skills (Intermediate) MS office and ERP environment essential (full training given)

We are a values driven company who genuinely care for our people.

If you believe you can help us to improve the quality of people’s lives, please apply now either through Seek or directly (website), with your resume and a covering letter. If you wish to discuss the role further please email us on hr@surgicalhouse.com.au.

This role can be part time or full time depending on the right candidate and has an immediate start that comes with flexible working arrangements (in line with business needs) and a competitive salary for the right person. Closing date for applications: 17 October 2025.

This position is available on Seek.com – click the link: Customer Care Consultant Job in Perth WA - SEEK
Please visit our website to learn more: www.surgicalhouse.com.au

Please note we will be in contact (only) if your application is successfully moving to the next stage of the recruitment process. Applications will be screened within the fortnight following receipt of your application.