Surgical House is committed to ensuring that all our clients and their families/carers are free to lodge grievances, to have them dealt with promptly, fairly and without fear of adverse consequences, and to have those grievances resolved if possible.

All complaints will be dealt with in ways which respect your privacy and in accordance with our ‘Feedback and Complaints Resolution’, ‘Privacy and Confidentiality’ Policies. Copies of these policies can be made available on request.

You can express or lodge a complaint or concern using any of the following methods:

• Complete the online feedback form on our web site.
• Email your complint to: surgical@surgicalhouse.com.au
• Complete the written complaint form and post to Surgical House, PO BOX 1537, Osborne Park DC, WA 6916, Australia

If you are not happy with the service you have received and wish to make a further complaint, you may contact the Business Development Manager on 08 9381 4199.

If you are not happy with the resolution provided by the Business Development Manager and wish to seek further clarification, please direct your concerns to our Managing Director on 08 9381 4199.

If we cannot resolve the complaint to your satisfaction, you can contact an independent agency including the NDIS Commission and Health and Disability Complaints Office who will offer further support to resolve your complaint. To lodge a complaint with either goverment agency mentioned above click on an appropriate button provided on this page.

Contact NDIS Commission Contact Disability Complaints Office